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These are the terms and conditions for shopping at ZARAHVOIGT.COM.

MEMBERSHIP:

Registration only takes a few minutes and is absolutely free.
Personal information is kept confidential and will never be shared with a third part.
ZARAHVOIGT.COM will only use your personal information to handle your order.
If you wish to submit to the ZARAH VOIGT newsletter - you can do so in the NEWSLETTER field.

METHODS OF PAYMENT:

We accept the following cards:
DANKORT, VISA, VISA ELECTRON, JBC, MASTERCARD, EUROCARD and AMERICAN EXPRESS.


We do not accept checks or banktransfer.

All prices are included of VAT.

The prices are in DKK (Danish Kroner).
Below are some general rates:

100.- DKK is app. 13,5 EUR Euros.
100.- DKK is app. 20 $ USD United States Dollars.
100.- DKK is app. 12 GBP United Kingdom Pounds.

SHIPPING:
All orders are shipped with international postal services.
If you wish to use UPS we can arrange this.
You can calculate the shipping costs before ordering by adding items to your cart and proceed to checkout
-the system will then indicate the shipping charge prior to ordering, and final payment.
Below are some general rates:

SHIPPING CHARGES WITH INTERNATIONAL POSTAL SERVICES:
Denmark:
Freight per order is app. 80.- DKK

FREE DELIVERY ON ALL ORDERS TO DENMARK WITH THE PURCHASE AMOUNT OF MIN. 1.000.- DKK!

All countries within the EU, Ferroe Islands and Greenland:
Freight per order is app. 150.- DKK

World:
Freight per order is app. 200.- DKK

ORDERING FROM CANADA:
Please note, at this time, we are only able to expedite orders for less than 2500 DKK to Canada.
Sorry for any inconvenience this may cause.

NOTE: It is not possible to have a shipping address that differs from the billing address.


DELIVERY TIME:

When we have received your order you will get an email confirming your order along with an order number. Your invoice will be sent together with your order.

If you have any questions concerning your order please write us an email and dont forget to write your order number along.

CANCELLATION AND CHANGES:
By cancellation or change of order we must be contacted soon as possible so we can make the adjustments before we send the order.
Please type ?CANCELLATION? or ?CHANGE OF ORDER? along with your order number in the subject field and we will look into the matter.
If an order is cancelled before it has been sent out we reserve the right to charge a restocking fee of 50 DKK.


GARANTY:
There is 2 years of garanty.
Should there be any mistake or flaunt we will replace your jewellery.
Scrathes and damage caused by general use we do not replace.


PRESCIOUS METALS:

The jewellery findings are made of prescious metals.
925 Sterling Silver and 24 carat gold.
Everything is 100% nickel-free.
On the backside of the jewellery there is a certified stamp: ZV 925 S.
ZARAHVOIGT.COM is a member of Force Technology, which is a commity who controls the metals used in the jewellery.
Under each item you can read more about the materials used in the particular jewellery piece.


JEWELLERY CARE:

The perspex jewellery can be cleaned carefully in mild soap detergent and thereafter they must be whiped dry with a very soft whiping cloth so they are not being scratched.
Please note that perspex can brake by hard use or pressure.
The jewellery should always when not wearing be carried in the jewellery box.
Do not use hairspray, perfume etc. on the perspex surface, because this will cause the surface to end up matte.
Perspex with mirror effect can in seldom cases be damaged by the use of bodylotions or the skin´s PH-value.
The goldplating of the silver can by use slowly loose the outer layer of gold. The silver which is inside can then be seen. This is the same with the oxidized silver jewellery - where the black oxidized layer will come off.


REFUNDS AND EXCHANGES:

You can return an item within 14 days at your own expense.
The item must be returned in the closed and sealed wrapping and must be totally unused and without scratches or cracks.
The shipping expense is to be payed by the customer.
If the closed and sealed wrapping is opened and you wish to return for some matter (ex.: mistake in the jewellery or wish of money back) you must first contact us via email with the request of refund.
Remember to write the cause of wishing to refund.
Your order must only be returned to ZARAHVOIGT.COM when we have confirmed an acceptmail of the refund.
To return the order it must be packed securely.
Use plastic bubble foil or silkpaper or other secure wrapping material.
Do not return the order in an envelope. Only send order in original package or a hard box or semilar.
Do not write or put labels or other tape on the black cartridge logo boxes. This will only end up in you not getting the full refund.
A copy of the invoice must be packed along with the order.
When we have received the package with the items packed securely as mentioned above we will refund your order or replace it. The shipping expense for this is payed by us.
If the order is returned to us with the wish of getting refund, we will charge the shipping.
Remember that the returned jewellery must be in the closed and sealed wrapping unless other is agreed upon by us in writing. And the jewellery box must be totally clean, un-used and in new condition.
NOTE: We do NOT return SALE items or items with price reductions.
It is important that you provide us with a telephone number you can be reached on in the daytime, preferably a cell phone number.
All returns must be sent to:

ZARAHVOIGT.COM
GAMMEL MØNT 23.
DK-1117 COPENHAGEN.
DENMARK.
Attention: RETURN.

If any questions to the above please write to:

shop@zarahvoigt.com

ZARAHVOIGT.COM cannot replace missing orders.

All orders are shipped registered and insured. If the order is missing, please contact us and we will provide you with the tracking number. It is then the customers own responsability to contact the postal service for tracking and trace.


NOTE: ZARAHVOIGT.COM will only provide you with the tracking number in case of very long delivery time.


SALE:
When SALE or reduced prices, the black cartridge box may not be included.
We do NOT return SALE items or items with price reductions.
Please note that the special SALE prices on this webshop are only valid with purchases on this webshop - and NOT in our ZARAH VOIGT Boutique in Copenhagen.
We do occasionally have special sale offers or ZARAH VOIGT outlets. To know where and when please sign up for our ZARAH VOIGT Newsletter.


ZARAHVOIGT.COM cannot be held responsable for wrong prices, sold-out items or any other mistakes whatsoever.

The ZARAHVOIGT.COM terms are being used unless other is agreed upon by writing.
The danish rules and regulations for shopping at this webshop ZARAHVOIGT.COM will at all times be effective - no matter which country the customer comes from or where the products are to be shipped.

Please direct ALL enquiries to::

shop@zarahvoigt.com

Also visit our shop located at this address:

ZARAH VOIGT BOUTIQUE
GAMMEL MØNT 23.

DK-1117 COPENHAGEN.
DENMARK
TEL: (+45) 3336 3376.
VAT-Number: 19843386.


Happy shopping!! / ZARAHVOIGT.COM Crew