Returns

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REFUNDS AND EXCHANGES

You can return an item or a gift within 14 days of receiving your parcel. All online returns are at your own expense.

Alternatively, you are always welcome to exchange or return your item free of shipping charge in our Copenhagen store. 

Here, you can explore and try on our full collection, featuring an even wider selection of products than online.

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HOW TO RETURN ONLINE

To ensure a smooth process, please follow these steps:

1. Email us: 

Send us an email at [email protected] requesting a refund. 

Do not ship your parcel until you have received our confirmation email.

2. For exchanges: 

We operate exclusively via return and re-order for online purchases. 

If you wish to exchange an item for a different size, colour or style, please return the original product for a refund and place a new order for the item you prefer.

The customer covers all return shipping costs as well as shipping fees for the new order.

(We highly recommend checking our size guide before ordering.)

Please note:
If you prefer an immediate exchange and want to avoid return shipping costs, you can always visit our physical store instead, where you can make an exchange of your order.

3. Pack safely: 

The goods must be securely packaged to avoid transit damage. Include a copy of your invoice (or a note with your name and order number) inside the package.

4. Ship with tracking: 

We strongly recommend sending your parcel with a track-and-trace number. 

You are responsible for the package until it safely reaches us.

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RETURN CONDITIONS & FEES

• Product Condition: Items must be totally unused, without scratches, and in their closed, sealed wrapping. The exchange label must still be attached to the jewellery.
• Jewellery Boxes: The original jewellery box must be completely clean and in new condition. Do not write, put labels, or apply tape directly onto the jewellery boxes, as this prevents a full refund. If a box is damaged, we reserve the right to charge a 50 DKK fee.
• Restocking Fee: For cancelled or returned orders, we reserve the right to charge a restocking fee of 50 DKK or a maximum deduction of 3% of the total amount.
• Sale Items: Please note that we do NOT accept returns or exchanges on SALE items or items with price reductions.
• Refund Method: All refunds will be issued directly back to the original payment card used when placing the order.

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In Store:

Alternatively, you are welcome to visit our Copenhagen boutique
to deliver your return or exchange your item for something else. 

This also allows you to experience our complete collection,
which features a wider selection than our online shop,
including our unique, one-of-a-kind pieces. 

Please bring your order confirmation or receipt. 

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